Stevenage Privacy

1. Information Stevenage Collects

Stevenage gathers and processes various categories of personal information, including:

2. How Stevenage Uses Your Information

Stevenage uses your personal information for the following purposes:

• Stevenage Services (Contract Delivery):
  • Processing and managing your vehicle rental bookings and agreements in Stevenage. Verifying your identity and confirming you meet the rental criteria for hires in Stevenage. Coordinating vehicle collection and return procedures at our Stevenage branch. Processing payments and administering deposits and charges for rentals in Stevenage.
• Stevenage Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and important rental information for stays in Stevenage. Responding to your inquiries and providing customer support for local reservations. Notifying you of changes to our services or policies that relate to Stevenage bookings.
• Stevenage Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters and service updates from Stevenage when you have given consent or when Stevenage has a legitimate interest. You can opt out at any time.
• Stevenage Service Improvement (Legitimate Interest):
  • Analyzing website usage in Stevenage to improve user experience. Conducting research to refine Stevenage vehicle fleet and services.
• Stevenage Compliance (Statutory Duty):
  • Complying with Stevenage's legal, regulatory and tax obligations. Preventing fraud and maintaining service security. Resolving disputes and enforcing our terms and conditions.

3. Stevenage Information

Stevenage may share your personal information with:

• Stevenage Providers: Third-party companies that help Stevenage deliver its services, such as payment processors, IT support providers, and maintenance services. These providers are contractually obligated to protect your data.

Stevenage does not sell your personal information to third parties for marketing purposes.

4. Data Security — Stevenage

Stevenage Borough Council implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. No internet transmission or storage method can be guaranteed to be completely secure, and absolute protection of data cannot be promised.

5. Stevenage Data Retention

Stevenage retains your personal information only as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Retention periods vary by the type of information and the context of processing.

6. Your Rights in Stevenage

Under UK data protection law, Stevenage residents have the following rights:

• Stevenage Data Access: Request a copy of the personal information Stevenage holds about you.

To exercise these rights, please contact Stevenage using the details below.

7. Cookies and Tracking — Stevenage

Stevenage's website employs cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Stevenage Policy Updates

Stevenage may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised Last Updated date. We recommend that you review this policy regularly.

9. Contact Stevenage

For questions about this Privacy Policy or our data practices, please contact Stevenage Borough Council: